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Welcome To Kooky Kids

Kooky Kids - Customer Service

 

 

 

Shipping & Delivery
We aim to ship all orders within 3 Days unless a next day Courier is requested.

Kooky-Kids use a selection of postal services to ensure your order arrives quickly.

We offer the following Shipping Options:-

United Kingdom, Encompassing England, Northern Ireland, Scotland and Wales

Standard Delivery Costs:
£0.01 to £15.00 = £2.95
£15.01 to £69.99 = £4.95
Over £70.00 = NO CHARGE

Next Day Delivery UK Only: Flate Rate £6.95 (Order Needed By 1pm)

Tracking Packages
Please check your order for a tracking code and select the appropriate link below to track your package.

Royal Mail
DPD
UPS

Privacy & Security
Ordering Online with Kooky-Kids is Safe and Secure, we PayPal to securely processes all debit and credit card information.

Website privacy policy

This privacy policy sets out how Kooky Kids uses and protects any information that you give us when you use this website.

Kooky Kids is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Kooky Kids may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].

What we collect

We may collect the following information if you make a purchase with us:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may use your personal information to send you promotional information about third parties which we think you may find interesting, only if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Kooky Kids, Unit 4d The Green, Green Street, Macclesfield, SK10 1JH

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

 

Returns & Replacements
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 90 days of receipt.

Returned items must be in its original condition, in original packaging - complete, unused, and unopened, with any seals and shrink wrap intact within 30 days with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

1. Goods will only be accepted for return if they are despatched within 90 days of delivery, unless we have notified you otherwise.

2. The item is your responsibility until it reaches us. Therefore for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

3. The cost of returning the item to us is your responsibility.

4. Delivery charges are only refundable where goods are faulty and a refund is made. We also have a free return service for defective items.
* Please note: We are at liberty to deduct money from a refund where an item appears to have been used (beyond handling to see if the goods are as expected).


Faulty Goods
In the unlikely event the item is faulty please do contact us, we will be happy to help.
Sometimes it is easier to contact the manufacturer directly as they can resolve the issue quicker than we can.
Please email us before sending any goods back. Some suppliers want defective items returning directly to them.

Incorrect Item
Ooops, we are really sorry for any inconvenience caused. 
Please contact us at orders@kooky-kids.co.uk or call 01625 400 107 we will do our very best to get the correct item to you as soon as possible.
To return an item, please send to:

Returns
Kooky Kids
Unit 4D The Green
Macclesfield
Cheshire
SK10 1JH

Updating Account Information
To change your account simply select the My Account at the Top Left of each page, here you can change your billing and address details along with other information relating to you.

 

 

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