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Welcome To Kooky Kids

Kooky Kids - Customer Service

 

 

 

Shipping & Delivery
We aim to ship all orders within 3 Days unless a next day Courier is requested.

Kooky-Kids use a selection of postal services to ensure your order arrives quickly.

We offer the following Shipping Options:-

United Kingdom, Encompassing England, Northern Ireland, Scotland and Wales

Standard Delivery Costs:
£0.01 to £15.00 = £2.95
£15.01 to £69.99 = £4.95
Over £70.00 = NO CHARGE

Next Day Delivery UK Only: Flate Rate £6.95 (Order Needed By 1pm)

Tracking Packages
Please check your order for a tracking code and select the appropriate link below to track your package.

Royal Mail
DPD
UPS

Privacy & Security
Ordering Online with Kooky-Kids is Safe and Secure, we PayPal to securely processes all debit and credit card information.

Returns & Replacements
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 90 days of receipt.

Returned items must be in its original condition, in original packaging - complete, unused, and unopened, with any seals and shrink wrap intact within 30 days with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

1. Goods will only be accepted for return if they are despatched within 90 days of delivery, unless we have notified you otherwise.

2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

3. The cost of returning the item to us is your responsibility.

4. Delivery charges are only refundable where goods are faulty and a refund is made. We also have a free return service for defective items.
* Please note: We are at liberty to deduct money from a refund where an item appears to have been used (beyond handling to see if the goods are as expected).


Faulty Goods
In the unlikely event the item is faulty please do contact us, we will be happy to help.
Sometimes it is easier to contact the manufacturer directly as they can resolve the issue quicker than we can.
Please email us before sending any goods back. Some suppliers wan't defective items returning directly them.

Incorrect Item
Ooops, we are really sorry for any inconvenience caused. 
Please contact us at orders@kooky-kids.co.uk or call 01625 400 107 we will do our very best to get the correct item to you as soon as possible.
To return an item, please send to:

Returns
Kooky Kids
Unit 4D The Green
Macclesfield
Cheshire
SK10 1JH

Updating Account Information
To change your account simply select the My Account at the Top Left of each page, here you can change your billing and address details along with other informatrion relating to you.

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