Kooky Kids - Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Updating Account Information

Shipping & Delivery: We aim to ship all orders within 3 Days, unless a next day Courier is requested.

Kooky-Kids use a selection of postal services to ensure your order arrives quickly.

We offer the following Shipping Options:-

United Kingdom, Encompassing England, Northern Ireland, Scotland and Wales

Standard Delivery Costs:
£0.01 to £15.00 = £2.95
£15.01 to £69.99 = £4.95
Over £70.00 = NO CHARGE

Next Day Delivery UK Only: Flate Rate £6.95 (Order Needed By 1PM)
Privacy & Security: Ordering Online with Kooky-Kids is Safe and Secure, we employ a company www.worldpay.com that securely processes and stores credit card information.
Returns & Replacements: If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt.

Returned items must be in its original condition, in original packaging - complete, unused, and unopened, with any seals and shrink wrap intact within 30 days with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

1. Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise.

2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

3. The cost of returning the item to us is your responsibility.

4. Delivery charges are only refundable where goods are faulty and a refund is made.

Faulty Goods

In the unlikely event the item is faulty please do contact and we will be happy to help. Sometimes it is easier to contact the manufacturer directly as they can solve the issue quicker than we can. Email must be received before sending goods back.

Incorrect Item

Ooops!!! Sorry!!!! Were only human!!!! Contact us immediately and we will sort it out.; To return products please send to:; Kooky Kids - Toys
Unit 4A The Green
Macclesfield
Cheshire
SK10 1JH


Updating Account Information: To change your account simply select the My Account at the Top Left of each page, here you can change your billing and address details along with other informatrion relating to you.